Waste Management
High Prices/Poor Quality

Waste Management is one of the worst companies I have ever had to deal with. I bought a new house, and called them to ask about prices. After asking me a few "standard" questions (name, address), they told me that getting their service was MANDATORY. Next they told me that since I had purchased the home in November, they were going to charge me for the last quarter of 2010 even though I had not moved into the house until February 2011. I told them I didnt even have a garbage can, and they told me to leave my bags by the road. I told them I would not do that. Their exact words were "someone must have stolen your garbage can"! After talking to numerous people, I finally got a supervisor on the phone. She told me they would see about fixing my bill to not include 2010, and they would get me a new garbage can. TWO WEEKS LATER, I finally received my garbage can. As others have said, they dont pick up on scheduled days. They left boxes that would not fit in the bin for two and a half weeks, before I had to call them and tell them to pick them up. Our neighbor is never home, so he doesnt have trash for them to pick up, but they will sit in the road, and honk thinking that will get him to bring out his trash. I pay all my bills online, but their site is very misleading. To create an account on their new system, you MUST opt out of paper billing. I also received a "notice of potential interruption of service" on April 6th, for not paying the April, May, and June quarter. I had already paid this bill.

I would say "do not use this garbage pickup company", but since it is MANDATORY, I guess we will all have to grin and bear it. I did not think that this sort of mandatory service was even legal, but hey, what do I know?

Offender: Waste Management
Country: USA   State: Florida   City: Destin

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