sears home repair service
Without a refrigerator for almost 2 months, empty promises... no service. - LG Refrigerato

On October 25th, 2013 our LG Stainless Steel bottome freezer refrigerator stopped working completely. We had purchased a warranty on this unit through Sear Home Services and was told that the next appointment would be scheduled on 11/14/13 from 1-5. The tech fixed what he could, but charged me on additional parts . At the time of his departure the unit still did not work. He had ordered the relay switch and advised me that it would be another 3 weeks to install it. He then showed me how to install the part to avoid having to wait on another tech. When the part arrived a few days later I installed the piece. The unit had power, but would not cool in either the refrigerator or freezer. I had confirmed another appointment to have the compressor installed. This part showed up shortly and was to be installed on 11/30 from 8-12. At 11: 30 AM on 11/30 I received a recording stating the technician would be delayed, so the appointment was then scheduled for 1-5. At 5 PM that evening I received a phone recording that stated the appointment needed to be rescheduled. Upset, I had called Customer Service and was advised that the communication had never been sent to the tech for an appointment on 11/30. I rescheduled the appointment for 12/14 from 8-12. I received a recorded confirmation that stated the technician would make the residence their first stop at 8 AM. At 10:30 AM we called customer service, they stated that no technicians will be out to our residence today and to reschedule for 12/17. Currently our home is in the process of selling and showing. Needless to say this has been a major inconvenience for a family of four in the process of moving. We have been very understanding, but when is enough, enough? I have every intention of filing a formal complaint with Sears and would like them to fulfill their obligation to service our unit.

Offender: sears home repair service
Country: USA   State: All USA

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