They do not warranty the products they sell.

They do not warranty their products!
Company relationship started out good, now that I have a warranty issue, it's sorry it's your problem!

Here are the details on my hardwood flooring problem:

Seven months ago we bought from Prosource 1000 sq ft Amendoim engineered (1/2 x 5) hardwood flooring.

About 1 month ago we noticed certain blanks and areas turning black almost burnt looking, also about 60% of the finish looks slightly wrinkled following the wood grain. My wife noticed this 1 month after installation. There some knots in the wood appear to have swollen.

The dark areas (6 blanks in formal dining room, none in living room, 10-12 blanks in den, 1 blank in hall and none in master bed room) are not near windows.

Prosource came out and had to return later since he didn't have a moisture meter and said we had a severe moisture problem coming from the concrete. They said this (moisture) is not covered under warranty and that I should call my insurance company. Also that even if it had been checked for moisture that was only good for that moment in time, not later when I have a problem. So no matter what it was my problem.

There are no water leaks, that has been checked. We havent had much rain this year.

The house is brick and 34 years old, the carpet was removed, molding and concrete vacuumed clean, there were no cracks, mold or mildew stains on the concrete, molding or carpet that was removed. The flooring sat in the house for 3 weeks before Ron could install. So it was acclimated.

We have a dehumidifier in the home and it is set at 50%. We had a couple walls opened up as part of our remodeling bathrooms and there was no mold or dampness in the walls.

So according to them, moisture is coming thru the concrete, the glue (a moisture barrier), and is ruining my floor.

Maybe the wood wasn't properly Kiln dried and still had moisture trapped inside!

Offender: Prosource
Country: USA   State: Florida   City: Jacksonville
Address: 5250 Sunbeam Rd
Phone: 9042885688

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