Sprint
New customer.. And ready to cancel my contract after only 1month! - iPhone 4s

Just got a new in store contract with sprint for the iPhone 4s. Was told upon activation that the AppleCare will be added to my 1st month sprint bill. The bill came and AppleCare was not added! I called apple and was told to call sprint about the missing charge. Talked to 3reps and all of them said that sprint doesn't actually charge the customer for AppleCare and I should call apple! After calling apple again and told to call sprint back and the store in which I received my contract from, only to call sprint again and given the run around for 45 minutes, then sent to a 4th rep who tells me that the sprint normally doesn't handle the AppleCare charge but since my in store rep (who I got the phone from in savannah ga) told me that the $99 AppleCare charge will be added to my 1st months bills, that the charge disappeared apparently! Now being charged by sprint for my 2ed months bill!!!! That's a waste of time and a major miscommunication problem. I've only been with sprint for 1month and I'm very dissatisfied with their customer service. May even cancel my plan


Offender: Sprint
Country: USA   State: All USA

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