Hewlett-Packard (HP)
Hp 4620 printe

I have a printer still under warranty. I used it 3 times and it kept crashing my computer and would not print. I thought it was the ink so I bought new ink and still would not print. I called your support and you could not fix over the phone so you sent someone from IYogi out to fix it. I was charged 169.00 for a repair man to come fix my printer that is under warranty. He called you and said the thing was no good and had major problems. You told me I had to send my printer to you and you would send me a new printer I would use for 8 months then you would send me a box to return the printer in and would give me 100 dollars to buy a printer . This printer is under warranty and I should not have been charged anything. It is junk and never worked from the time a bought it. You never sent me a new printer and your never sent me the box to send my broken printer in. Your customer service is terrible and your printers are junk. I would like the have the 100.00 you promised me so I can get a printer and a box sent to me so I can mail this junk back to you. You never should have charged me for a repair on a warranted item. Brenda Nash

Offender: Hewlett-Packard (HP)
Country: USA   State: All USA

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