No returns

Bought a pair of Levi 501 shrink-to-fit jeans at the Torrance, CA Levi store last week.

I wear a 34 waist. Asked for guidance on sizing and they said to pick 34. So i bought them, washed them, *air dried* them. Now they are about a 31 inch waist.

Returned them to the store to find out they won't accept returns or offer exchanges, even though their sales person advised me to buy that size.

Called Levi customer service. They said it was my fault for not getting advice. I said i did get advice--from them. They then refused to take responsibility, saying their policy is to not accept returns or exchanges on that product.

I am 46 years old and I spend several thousands of dollars per year on clothing for my family. I **was** a lifelong Levi customer. That's over.

Well done, Levi, on destroying your brand through poor quality and customer service that alienates customers.

Offender: Levi
Country: USA   State: California   City: Torrance

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