Dress was 3 inches too big in the bust and waist and a foot too long

I ordered a custom made dress with accurate measurements for my daughter's prom dress. The dress came 6 weeks later, in plenty of time for the prom, but the dress was 3 inches too big in the bust and waist and a foot too long. We visited a tailor who told us it would cost over $120 to fix the dress and suggested we send it back. After emailing Micwell's, I was told to photograph the dress at the waist, bust, and so on. I sent numerous photographs. The next email from MicWell's stated that I needed to photograph the dress a certain way. They sent examples of how to take the photos. I resent new photos to their specifications. I received an email stating they were sorry for their mistake, but the $120 cost was 70% the cost of the dress and they would only reimburse me $30 for the tailor. They said I could send it back and get a new dress, but there's no way I'm going to take a chance on this. Since the beginning of this debacle so much time has past that the original tailor can no longer have the dress ready in time. The new tailor could only tell me it would cost less than $200 to fix. Her dress has now become a $400.00 prom dress. I am escalating the dispute with paypal in hopes I get at least some of my money back.

Offender: Micwell.com
Country: USA   State: All USA
Site: micwell.com

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