Customer Support will repeatedly lie to prove an invalid point rather than value truth and their customers.

I purchased a $21 San Diego Zoo Safari voucher and utilized their "Me 3" deal by inviting my boyfriend, his brother and his mother to purchase tickets. They each received an email, and my boyfriend purchased one ticket per email link. The next day, my boyfriend received an email saying that because he used the same credit card for all purchases, the deal was not valid and we would not receive a free ticket.
Nowhere did it say that you couldn't use the same credit card, but for $21, it wasn't a big deal.
My boyfriend's card gets charged for 3 tickets, then two days later, one charge is returned. I contact Living Social, and they say that I only referred two people to the deal. I offered to give email proof and credit card statement proof. They ignored my arguments and changed their argument stating the 4th ticket didn't go through because the same credit card was used. If that were the case, then how did 2 tickets go through under the same card? And didn't you just say I never referred a 3rd person.

I asked to receive my rightful 4th ticket, paid or unpaid, but Living Social said that the deal was closed and they couldn't do so. Then, not even an hour later, I receive an email that states "Back by popular demand! San Diego Zoo Safari Tour!"

Living Social's customer support is run by hypocritical liars. They are willing to lose 4 clients and hundreds of future dollars over a $21 voucher. GROUPON is a much better service. Stay away from Living Social at all costs!

Country: USA   State: All USA

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