After spending yet another hour on hold, being transferred from department to department, and getting disconnected multiple times, I have finally booked a ticket with a travel voucher. I had to cancel a flight due to work, which I promptly re-booked. There was a 151$ credit, yet I still had to pay a 125$ change fee, separate from this credit which was frustrating due to the fact that the first person I spoke with in regards to the potential cancellation failed to mention this fee. Also NOT brought to my attention was the fact that I was required to have this credit voucher federal expressed to me. This was the only way they said they would send it. This cost me 29.95. Once I received it in the mail there were instructions that in order to use this voucher, I was going to have to send it back to them. I called to set this up and spoke with a million different people before being told that I could not actually book my ticket, using the voucher, until I fed ex'd the voucher back to them! I was also informed that if I did not book my ticket within five days of the day they received this voucher, they would fed ex it back to me and charge me for this. SO, I called today and it took over an hour to book my new ticket. I don't usually yell at people on the phone, but the frustration I felt was enormous and i am absolutely convinced that Travelocity tries to make it as difficult and as trying as possible in order to discourage us from using the money they owe us. I will be honest, the time and frustration was not worth what ended up to be approximately 100$ after all of the fed ex fees. I told each of the MANY people I had to speak with that I would never use travelocity again. The last time I went through this I had to eventually ask to speak with a supervisor who CLEARLY did not care if she lost my business. My advice: stay away from travelocity. It could mean future headaches that are simply not worth your time.

Offender: Travelocity
Country: USA   State: All USA

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