Qatar Airlines
Not a 5 stars airlines

I had a number of problems on a flight from UK to Bangkok by Qatar Airlines. 1. The airport staff in Manchester were rude and unhelpful; I guess they were stressed out but the supervisor was too busy to even speak to us on the telephone when we checked in. 2. My family were 2.5 kg overweight (10kg in total) for which we were charged 433 UK Pounds. 3. I find this charge would have been expected on a budget airline, but not on one so called a 5 Star airline; as an expat I have often travelled with a few kg extra and never had a problem. 4. Fly by EMIRATES they are excellent, and they also offer a much bigger baggage allowance,

5. On the flight from UK to Qatar, the seat was quite dirty, tons of dirt and stuff shoved in the magazine rack, dirty seats. I suspect that UK ground staff are too expensive so they do all the cleaning in Qatar or in cheaper countries. 6. I complained to Qatar Airlines, several times didnt get a reply when I did it was not helpful. 7. Dont fly by Qatar Airlines, there are much better companies out there.

Offender: Qatar Airlines
Country: USA   State: All USA

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