Lacks Customer Service
Two of my family members were left stranded at their point of origin today as a result of the poor business ethics of United Airline. I am told by a United manager that the practice of routinely overbooking flights, even though these fights were booked months in advance, is the direct cause of the unnecessary heartbeak of two students who were about to embark on a once in a life time trip. All the agent could do was quote statistics and say that all the other airlines do this as well. A voucher does not compensate for this vastly negative experience. This is unacceptable practice on behalf of this airline.