OLE BEN FRANKLIN MOTORS KNOXVILLE
Lies / Poor Customer Service / Bad Service Dept
They promised to have new tires and nitrogen filled. said they were filled with nitrogen. Asked were they got them and it was pep boys, went to pep boys and they said they don't have nitrogen. Then was told we would get a key fob for key less entry and a spare key. 5 weeks still nothing. As well was promised to have paint chips and scratches repaired 5 weeks later still not done. Called and said everything was done and ready to go. Sad they treat customers this way. My first purchase was great a year ago, now there going down hill with customer service and not owning up to there promises and 90% of cars there are wrecked. I won't Be shopping there anymore and taking my business else where. As well I will be returning the vehicle and getting my down payment back, contract agreements were not kept.