Hertz Car Hire
HERTZ's SUBSIDIARY FIREFLY -PISA OVERCHARGED ME

INCIDENT Sat 20 Jul
HEADLINE
Overcharged for Rental, 3 months now, no refund!

Rental on line, contract price confirmed for 16 days out of Pisa ,Italy, reference # 1319942. Local agent : Firefly Car Rental (prev. Advantage, now subsidiary of Hertz). Computer software glitch at Firefly resulting in a 161.28 Euros overcharge to my credit card. Documented follow up with Economy Car Rentals, numerous times...Economy blames Firefly for no response back to them. All I get is sympathy , but NO REFUND.
Followed up with inquiry to Hertz, 2 weeks ago under ref.# 130928-000289....nothing frpm Hertz.
Absolutely pathetic service from Economy Car Rentals......Professionals at Passing the Buck. STILL WAITING FOR MY REFUND>
Hertz, you are the professionals here.....where are you when you're needed.


Offender: Hertz Car Hire
Country: USA   State: All Country   City: PISA

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