They have a bug in their system and they don't know when it will be resolved!! (19 delay days)

I am from Egypt, I Purchased form Amazon some goods (Costs 180 USD) that reached Borderlinx 18 November and until now they have a bug in their system that calculate shipping fees as (4718 USD!!) , until now there is no solution! Their cust. service said in the past week that :

We regret to inform you that there is no expected time frame for this issue to be fixed but possibly later next week.

I do not know how can I sue this company, and they ignore my question about any compensation about all of that delay (19 Delay days)!!
Anyone has advice?
Best Regards,
S. Darwish

Offender: Borderlinx
Country: USA   State: All USA
Address: 2120 Creekside Pkwy Lockbourne OH 43137

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