usps in Frederick lied about Christmas eve delivery

I ordered something two day delivery from Chicago to Frederick, Md. I ordered it December 17. USPS lost it in Illinois. It showed up in town on Christmas Eve. Mark at the Frederick post office said it was on its way to my house. It never showed up. They ruined a nice part of my daughter's Christmas. Shame on them. They lied to me enough on Christmas just enough so I didn't run out and get a replacement.

Seriously, bad, deceitful customer service. They either lied or were just incompetent. I assume it it's a little of both.

Offender: usps
Country: USA   State: All USA

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