Norm Reeves Honda Superstore
Beware of Buying Used Cars From These People, Terrible Customer Service
I write this review, not to trash Norm Reeves (after all, they were great when actually selling the car), but to warn future consumers that if you buy a used car from Norm Reeves, you should have it checked out by your own mechanic first (something I completely regret not having done). Their inspection of previously owned vehicles they take in for trades is woefully lacking something (in fact, I think it's just lip service--I think the previous owner knew about these defects and unloaded it for something else so it could become my problem later.) Also, the 5/5 warranty provided by Honda and the extended warranty provided by Century Services are also completely worthless for such costly repairs. Having to do it again, I would have purchased my own warranty elsewhere or going somewhere else to get a car.
To sum up, Norm Reeves did offer to take the car back in trade but told me I could not recoup the taxes and fees and basically my deposit of $3000 would have been eaten up by the depreciation of the car. So Im left to do these repairs on my own and in the meantime (until I can afford to fix them), I am borrowing a friend's car as I cannot drive the car Norm Reeves sold me. Its been a valuable lesson and I hope if you choose to buy a used car from them (especially if its not a Honda), youll take extra precautions..because after you buy a car from Norm Reeves, they leave you high and dry. Customer Service is nowhere to be found.
Offender: Norm Reeves Honda Superstore
Country: USA State: California City: Huntington Beach
Address: 19131 Beach Boulevard, Huntington Beach, CA 92648