Pizza Hut Sungai Dua Penang
Atrocious service - Pizza Hut

The eatery that I intended to have dinner on the 19th Oct was closed. So after much deliberation, I decided to go to the Pizza Hut restaurant in Sungai Ara, Penang. Immediately I was struck by the lackaidasical attitude of the staff headed by Mr Kamarul who seemed to be walking around in a dream-like state. I waited for the staff to come up to my table to take my order but they were walking around oblivious to my presence. Eventually I had to stick my hand up to draw the attention of one of the staff. He took my order, my soup and drinks came soon after. After I had finished my soup, I waited for my pizza to arrive. 10 minutes passed.... 15 minutes.... By then, I saw a small pizza pan had already been placed in the serving hatch. I suspected it was mine as I was only sole diner. After waiting another 10 minutes, I could no longer hold back my patience (all the waiters including Mr Kamarul went up to the serving hatch but in zombie-like fashion ignored that small pizza pan) and called one of the waiters over and asked how many hours I need to wait before being served my pizza. He was taken aback, looked at my order, went to the serving hatch, collected the small pizza pan (which I had suspected all along was mine) and gave it to me. When I asked for a plate so that I can eat my pizza, he gave me that puzzled look. I had to repeat my request a few times before he got the message. The annoying incident spoilt my appetite and any desire to return to Pizza Hut ever again. Well done to Mr Kamarul and his team of Pizza Hut Sungai Ara, Penang, Malaysia.


Offender: Pizza Hut Sungai Dua Penang
Country: USA   State: All USA

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