American Express
Erased 175,000 rewards points from my account

I have been a cardholder for about 25 years. I have always paid my bill in full every month. In I had financial difficulties for the first time in my life. My AMEX statement was $5, 000...I sent them $1, 000 and called them immediately to let them know I would get it settled ASAP. They asked me to commit to paying them $350 a month. I said I would...but told them that my intentions were to pay them much sooner. They insisted that I agree to have the $350 a month automatically drafted from my checking account...and I refused. Over the next 100 days I paid them in paid their outrageous late fees of about $700...and did not use the card any more during this period. As soon as the bill was paid in full...they cancelled my account and took away 175, 000 rewards points without any warning to me. I called them to discuss the situation...jumped through a million hoops...wrote letters...etc...and they have absolutely refused to return my points or reactivate my account. I know they have a right to do business with whomever they choose...but morally speaking...I think they are low class. I am 42 years old...have always paid my bills on time if not early...have maintained a 790-810 credit score...and the first time I have a problem they treated me like a career criminal. I am not asking anyone to pat me on the back for doing what I am supposed to do...but I don't think this was any way to treat someone who has been a good customer for so long.

Offender: American Express
Country: USA   State: All USA

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