Doubling credit limit without customer authorization
I have been a member of American Express for the last 8 years. My limit on my account was set at $10.000. My son is also on the account and share another card. In December 2011, my bill was $19, 873.00 . I was besides myself and thought an error had occur. I called Amex who put me in touch with a supervisor named Anette Sinclair. Mrs. Sinclair could not understand why the credit limit had been doubled without my authorization. She admitted that there had been a glitch in the system and they were sorry. I paid my share of $10.000 but felt not responsible for the remainder of the balance. Yes, my son did incur the expenses but this is why my limit was $10.000. This sum of money is nearly someone salary for a year. 3 months have passed, I have no news from Mrs Sinclair neither from anyone at American Express. This is really outrageous.