Matrix Direct
Rude Employee

I put in a request for life insurance to replace term coverage for me and my husband (we currently have coverage that's going to expire soon). I got a call and when I asked the "agent" for his CT license number (which every agent should either know off the top of their head or have in an easily accessible place), he said he didn't know. I was suspicious, but against my better judgment allowed him to quote me anyway, figuring I wouldn't do anything further until I had a license number. When he gave me just one quote which was high, I told him that quote was high and that I had others that were much lower. First he made fun of me for thinking that over $20 per month was "much" lower (to which I responded that it was a lot of money over ten or 20 years!), then he hung up on me! How Rude!

Offender: Matrix Direct
Country: USA   State: All USA

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