USAA Federal Savings Bank

I was a member of USAA for nearly 23 years. I have moved all my accounts to a credit union and my insurance to Liberty Mutual. Customer service at the bank has steadily gone down hill, and is terrible. They are grossly understaffed. Long hold times and lots of transfers are very common. Get read to put it on speaker phone. You will have a long wait, more than likely They don't pay claims. They don't grant loans. I am told they are particularly bad with mortgage lending. I bought and financed several autos with them. I have had several credit cards with them and in recent years checking and savings. I have closed insurance, checking, savings, loan and will soon terminate my credit card. They are a stuffy, understaffed bank, run of the mill, in Texas and my guess is they will be bought eventually and even if they are not, you can do much better. They are just not what they once were. Do business with a good credit union. I have. You've thought about it more than a few times. Do it today. Don't put it off a minute longer. Leave USAA.

Offender: USAA Federal Savings Bank
Country: USA   State: Texas   City: San Antonio

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