Wells Fargo Bank, Grants Pass, OR
Wells Fargo Bank Discriminates

The Grants Pass, Oregon branch SUCKS BIG TIME! The managers apparently don't have any authority to make decisions in behalf of customers. I made a small deposit of an insurance check and they put a hold on it without notifying me. When I tried to use the money the same day, the transaction didn't go through. When I went back to the bank, they told me that their policy is posted in the drive through, lane 2 (where I made the deposit). When I went out and looked and pointed out to them that it wasn't posted there, they said the "policy" is posted on my receipt. I showed them the receipt and the policy was not posted there either. The "manager" said "well, I could release the funds but you don't have a big account here, so we don't have much of a relationship and I base my decisions on relationships!" I told her that I've been banking there for over a year and she reiterated that my account isn't the "type" that they consider a relationship. Again, I said the policy wasn't told to me verbally, or in writing on the building or receipt and it was an insurance check that they could verify the authenticity of. She refused to be of service. I'll be telling everyone I know how much Wells Fargo Bank SUCKS!

Offender: Wells Fargo Bank, Grants Pass, OR
Country: USA   State: Oregon   City: Grants Pass

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