reserve america
scam/fraud

On 01/29/12 I reserved a campsite with reserveamerica.com. I have reserved campsites with trust and confidence for years with Reserve America. According to their customer service department, the parent company of Reserve America is The Active Network, Inc ., which operates Active.com. Active.com fraudulently took my credit card information and charged a subscription fee of $59.95 to join active.com. No permission was given. After discovering this unauthorized charge on my credit card statement, it took me a great deal of effort to determine what had transpired. A Google search of “active.com complaints” turned up numerous similar complaints from victims all over the united states, not just here in California. Apparently the scam is wide spread. My money was refunded but they had the use of funds, until I called and had the charges reversed. My son was also a victim of this same scam a month earlier but he never figured out the connection between reserve America and active.com. This is a very serious problem, since the only place a California resident can reserve a campsite space at a state park is through Reserve America. Upon calling active.com to have my charges reversed, I asked to speak to a supervisor to discuss the matter. He apologized and tried to convince me that the error was inadvertent and that I had probably accidently pressed and opt in button. This absolutely was not the case and it is my belief that active.com is scamming a large number of people with misuse of secure credit card data. The State Of California should demand that Active.com immediately cease and desist from this activity and a formal investigation into the business practices of Reserve America should be launched.


Offender: reserve america
Country: USA   State: California   City: Sun Valley

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