dispute negative credit
I started a account with direct tv an paid with automatic pay an withdraw monthley from our account .we paid everytime .they would automatically deduct from our checkin account every month never hen they said the payment would be taken out .so alot of the time we would have charges where we thought the paymwas taken out an never was. well so we moved an we contacted direct to let them kno of our address change so we could recieve our mail for our new address .well then my debt card got stolen an we got a new card we called to change our card number with direct so it would be taken out of the new card number so we thought the whole time we were bein ncharged never recieved a thing in mail we tried several times an now this is on our credit for somethin we had no knowledge about .we are goin to contact the better business burea. this is now on our credit an we want it off we feel this is not our mistake we r willing to settle this an pay what we owe we however ave two kids an we lookin to buy a home an now caint becAUSE of our negative credit score. for somethin that was not handdeled propperly we pay all our bills on time if u wanna check all other things we have on credit. please help us resolve this an remove from our credit.we will wolrk this out however we need to resolve this. however this we do not feel at fault for . we did everything we were suppose o do called with an address change an our change in our account on our debt! this is negative on there part we pay our bills!