Direct Buy
Direct Buy

My boyfriend and I signed up for Direct Buy last November. I was currently purchasing a condo and specified that I couldn't do anything that would go on my credit, or have my credit checked. Gail, who was the sales woman who helped us, insisted that it has nothing to do with my credit and is simply like a "gym membership". After signing up, the following evening I tried calling the owner of the company to cancel. His secretary claimed he is on vacation and will call me back in a couple days. When a couple day's have gone by, I still have not received a phone call. I called back and his secretary says he is in a meeting, and would call me back after 6 p.m. I waited until 6 p.m. and still have not received a phone call. So, i called back again and his secretary put me on hold for about 4 minutes and then came back and said he was still in the meeting. After that, my boyfriend called and said he needed to speak with the owner because he was having shipping problems, the owner admittedly answered the phone call. My boyfriend stated that Gail had lied to us, and he wanted to cancel our membership, and that he would like to come in and sign the papers to cancel. The owner started yelling and proceeded to say that if we step foot in the building he was going to call the police. I filed a complaint with the Better Business Bureau, and still nothing has been done about this.

Offender: Direct Buy
Country: USA   State: Michigan   City: Rochester Hills

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