Money Network Metabank
Holding money hostage admitting being distrustful

Money Network Metabank is a horribly unprofessional company that takes the money you worked for, charges you fees to access it, and when you try to contact them you get a crappy automated system that doesn't give the right options or understand what you're trying to do. You hit "O" for a human and get someone half way across the world who is very nice, but terribly hard to understand and oh yeah, it costs money to talk to them.

I wanted to transfer my money into my checking account through an operator. What does he do? He makes a 3 way call with the automated system that's a piece of crap so he's pushing telephone buttons while talking to me and talking over the computer voice!

I ask to talk to a manager and he tries to do the same thing, calling the computer so I can listen to irritating noises and him competing with the computer. So I ask to speak to his manager. He says his manager doesn't take calls; he's the highest person I'll be able to speak to.

When I told him how frustrating it is to deal with the automated system, he said they do that so their employees can't steal our money, basically saying that they shouldn't be trusted. Hell, they have our addresses, phone numbers, SSNs, everything else and then come out and say they're afraid of their employees stealing the customer's money. I told him how horrible that sounds that he just said that out loud and he stuck by it, saying that's just the way it is.

Now what employer in their right mind would conduct business with a bunch of clowns who all but admit to employing shady people, jeopardizing their own employees' money and possibly even more (given that these freaks have ALL your personal info)? PLEASE avoid this disgraceful company at all costs. And go back to old fashioned paper checks issued directly to the worker. It just prevents so many problems.


Offender: Money Network Metabank
Country: USA   State: Tennessee   City: Cordova
Address: 7000 Goodlett Farms Parkway, Suite 200
Site: www.firstdata.com/moneynetwork

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