AWW Food Lovers
No refund for return
This is is an infomercial about weight loss. I never order this stuff, but it caught my attention, because I am 41 and over weight for the first time in my life. It also had a 60 day cash back return policy. The first payment was $47 and some change and then 23.98 a month for 6 months. I had changed my mine before I even received the package, because I am too frugal. I did open it and took a look at it, but decided it was really too complicated and nothing I already didnt know. I know I need to watch what I eat and exercise. I called the company and told them I wanted to return it. Of course, they tried to talk me out of it, but I was sure I wouldnt use it. They issued me a return authorization number and told me that I had to return it within 7 days or the number would expire and they wouldnt issue another one. I wrote the number on the packing slip on the inside of the box and also in black sharpie marker on the outside of the box. I shipped it from the Forney, Texas Post office on 09/26/11 and I was given a tracking number and an estimated delivery date of 10/03/11. The following week I pulled up the tracking number and confirmed the package was delivered on 10/03/11. I have not received my refund as of todays date. (11/19/11) I have called several times and they have told me they have not received the package and they need the tracking number. I was a victim of theft...my wallet was stolen and it contained all of my receipts containing the return authorization number and tracking number. Alll I am being told is there is nothing they can do until they received the package and the Post Office can not locate the tracking number without the tracking number because that is also how they track the package.. Needless to say I am out almost $200.00 and nothing to show for it. Beware with this company!!! Also, credit card company can not help me either!!! I am frustrated and have learned a very costly lesson.