Affordable Spa Covers
Defective products

I ordered a spa cover, lifter, and thermal blanket from Affordable Spa Covers in June, 2012. Two months after the purchase the thermal blanket quit floating and all the "bubbles" on the blanket were deflated. I contacted ASC to let them know we had a defective blanket. I was told by Diane, Stacy and Alex that they do not manufacture the thermal blanket and it wasn't their fault and it was not covered by their warranty. The price of the spa cover included the lifter and thermal blanket and their warranty is "bumper to bumper". When I asked Stacy if they manufactured their foam for the cover she said no, but when I asked if they warranty the foam she said yes. The same with the fabric, clips etc. used to make the cover are all covered but not the thermal blanket. I was then told to call the thermal blanket manufacturer, MidWest Canvas Inc. When I contacted them, they said they did not sell to ASC. I then tried to contact ASC again, and they did not answer their phone. The employees were rude over the phone and continuously cut my off while I was trying to speak. TERRIBLE, TERRIBLE COMPANY! AVOID AT ALL COSTS! THEY DO NOT STAND BEHIND THE PRODUCTS THEY SELL!


Offender: Affordable Spa Covers
Country: USA   State: Florida   City: Clearwater
Site: affordablespacover.com

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