I have been a jewelry holder from Zales for 11 years now. I have always takes my jewerly in to be checked twice a year. As of recently we have moved to McMurray PA and learned shorty after that the location closest to us had been closed. So we drove to the nearest location. 1 hour later we finally arrived. I even asked Paula the supervisior at the Zales headquartors if something else could be done to help us out. Their answer was to put insurance on it and send it in the mail. Unless we live 3 hours away there is nothing they will do for us. It seems to me that if they have to close down a store because rent is to high, then they would want to do anything they can do to keep those local customers happy. Make note to anyone considering purchasing at Zales. Zales does not care to upkeep a good customer relationship. Don't be stuck with an investment of jewerly that you will not be happy with.