Planet Fitness
Cancellation policy

I joined PF about 5-6 months ago. After about two months, I called PF because I needed to cancel my contract because of a bad knee, keeping me from doing 90% of the workouts. When I called the first time, I was told that I could not cancel or transfer my membership, period! About a month later I asked my mom to go into PF and cancel for me since I was not able to. They would not accept her cancellation fee because I was not there to sign. She asked to take the form home for me to fill out and they refused. I went in there well before the time that I was to have the $20 taken out of my account, but not by the 10th, so that was a waste. I was told by a blonde girl by the name of Courtney that I should have asked for the temporary hold because of my knee which was never explained to me when I first called. Also I had lost 3 months of working out and that was another $60 wasted again. When I was finally able to go in there to cancel my membership, the girl, at the very end of signing my cancellation that I should have asked for a temporary hold. I asked her WHY the first person I spoke with didn't mention that and she said I should have asked for it. Incompetent employees to say the least.

Offender: Planet Fitness
Country: USA   State: All USA

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