I had the Best Customer Service rep for Cable TV named Bradon R. Employee #446047 from Denver Colorado office. He was the best cable customer service Rep from any cable company Ive talked to in the last 20 years! He was patient, calm, thorough, and most efficient rep ever! He helped us get a new tv set up to work w the direct tv remote! Thanks to Bradon NOT GIVING UP and solving the problems we now have cable tv once again....FINALLY! Thank you BRADON R!