Symantec - Norton 360 | Consumer Complaints and Reviews | Black List, Scam Reports


Symantec Norton 360
Thought I was buying online storage from this company, bank card was charged different company that supposdly norton has not heard of and does not deal with

Complaint information
  • Comments: 0
  • Author: R. Talasco
  • Date: 11.17.2009
11.17.2009
I was prompted by my Norton 360 that I needed more online storage. When I clicked on the button to buy the storage, the Norton 360 online store came up and prompted me to choose which storage I wanted. When the transaction cleared my bank the transaction name was REALGOLDSOFT BAKU. I called Norton t ...

Symantec Norton 360
Unable to honor the rebate because the original UPC barcode for the Norton 360 Version 3.0 was not received

Complaint information
  • Comments: 0
  • Author: Angry custome
  • Date: 04.6.2010
04.6.2010
Norton is at it again. I submitted a $45 rebate form complete with all required information. They declared that they were "unable to honor the rebate because the original UPC barcode for the Norton 360 Version 3.0 was not received". Fortunately I did have copies of all the items submitted. What they ...


Symantec - Norton 360
False Advertisement

Complaint information
  • Comments: 0
  • Author: Gerardo_DC
  • Date: 01.7.2013
01.7.2013
I purchased a Norton 360 for my PC four months ago. This week, my computer was infected by a virus (MVR). I called Norton's free 24/7 technical support hotline. After being on hold for ten minutes, I talked to a customer rep who listened to my problem, asked a lot of questions, and then offered me t ...

Symantec / Norton 360
I've called the customer service center 3 times but could not reach anyone

Complaint information
  • Comments: 0
  • Author: Brokovicc
  • Date: 05.18.2010
05.18.2010
I have a multi use three year subscription to Norton 360 software. I have tried all day to add another computer. When i finally found the proper screen. I had to use the Product Key Number to activate the Next button. The site states the PSN was sent on my subscription confirmation. I used the only ...

Symantec / Norton 360
Took 35 minutes before I spoke to anyone

Complaint information
  • Comments: 0
  • Author: Gundosiy
  • Date: 05.1.2010
05.1.2010
I am writing this complaint while I wait on hold (already 31 minutes). This is the second time I've called. The first time took 35 minutes before I spoke to anyone and now again. This is not good customer service. I will cancel my subscription and NEVER do business with this company again. ...

Symantec/ Norton 360 4.0
Billed 3 times after initial trial ended

Complaint information
  • Comments: 0
  • Author: CarolinaGurl77
  • Date: 04.2.2010
04.2.2010
I ordered a free 30 day trial period of the Norton 360 4.0 software on 02/19/2010, decided after the trial was over to keep the Norton because it has kept many high risk viruses from infecting my laptop, was charged the $74.99 on 03/20/2010 which will cover me for an additional 11 months, not a prob ...


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