Sears Repair Service | Consumer Complaints and Reviews | Black List, Scam Reports


Sears (Repair Service)
Sears ,Repair Service, Don't use Sears repair service

Complaint information
  • Comments: 0
  • Author: Kim
  • Date: 02.10.2011
02.10.2011
Beware - do not use Sears repair service. I had a dryer repaired that needed a new heating element in August 2010 at a cost of $200. The new heating element went out on December 26, 2010 (four months later). After speaking to a customer service rep and supposedly a supervisor, they informed me that ...

Sears Repair Service
Appointment no show

Complaint information
  • Comments: 0
  • Author: jut
  • Date: 07.13.2011
07.13.2011
Sears repair services has been nothing but a hassle. I called over a weekago to have my 2 yr old fridge repaired under my Sears repair protection plan. A "repairman" came last Saturday and said we needed a new control board and that he would be here from 1-5 on Wednesday. At 3pm Wednesday he called ...


Sears Repair Service
missed appointments

Complaint information
  • Comments: 0
  • Author: emilybean
  • Date: 04.19.2011
04.19.2011
Today was the second time that an appointment to have my refridgerater repaired was made. Last Saturday I took the day off to be home between 8am and noon and the repair person was a no show. Didn't even call to say he was not coming. I had several heated conversations with the people on the phone b ...

Sears Repair Service
Poor service!

Complaint information
  • Comments: 0
  • Author: Goodluckwiththat
  • Date: 01.25.2011
01.25.2011
We are long time customers of Sears, as were my parents, and we have always trusted them with our appliance repairs.I called 1/13/11 for a microwave repair. I paid approx. $125 for a service call, regardless of whether they fix my microwave or not. If they do, the cost will cover all labor, and part ...

Sears/ repair service
Wait time

Complaint information
  • Comments: 0
  • Author: Mark @ Plan B
  • Date: 01.9.2011
01.9.2011
My wife & I bought a sears front loading washer and dryer a few years ago due to our old ones failing after 15 years. They lasted a long time time and were great with no issues. Since we bought the front loading W/D we have had the service man out multiple times for repairs and circuit board exchang ...

Sears Repair Service
no show 2 times

Complaint information
  • Comments: 0
  • Author: Unhappy in Md.
  • Date: 10.5.2011
10.5.2011
Called Sears to repair my dishwasher. Appointment made for Sept. 12, 2011. They called and said they were on their way for a maintennance check. I informed them it was a repair call. They couldn't do it and have to reschudule again. I had to take off work 2 days with no pay because of their error. F ...


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