Complaint information
  • Author: Larry Roberts
  • Date: 09.4.2008
  • 0
 (Votes #: 0)

AT&T - Complaints / Reviews / Scam Reports
Bad service and false information

This is a Complaint / Review about AT&T.

Let us start off by stating the AT&T is like Nightmare on Elm Street. I got the at&t U-verse on 8/05/08 because I felt my DSL was little slow and decided to change services to U-verse because of what I was told would happen if I did change my service to U-verse. First of all they got my order wrong and if I had called the day before I would have the wrong service and only one stream of HD TV. I had ordered for HD TV's. This is only the beginning of things yet to come. I was also promised (2) $100 rebates because of the expense to cancel Dish Network service. When I inquired about it, a $100 rebate was all I was going to get. They installed the U-verse and incorrectly. For the first technition was confuse as what to do. Another came and still installed wrong. Had bad TV reception and picture freeze constantly!

The problem according to the majority of the technitions is cross talk at the telephone cable box, regarding wiring twist. I was advice that engineering knew about the problem over a month now and still has not fix it. I have called them every other day for over a month now with the problems unresolved. Promised several times will be out to replace block in box. Still has not happen. Sent it to Escalations department twice and once in department above it. Still not resolved. Several neighbors drop their service completely with AT&T because of U-verse. I would advice not getting this service because of all the technical problems and no service at all.

Found out that most people in the service department been with company only a few weeks. And in Fort Worth they are checking in their trucks and quiting as fast as they hire new ones. Problems from company from top to bottom!!! People promised to be there at certain times. Never once they ever showed up on time. Other times said they would get back. Never Happens. Three times have been promised problem at box will be repaired by such and such time. Three times it never happen. When one calls back the number there is never a reply back. This is AT&T at its best. Had Service with this company for over 10 years. Will start getting rid of all service with them. I am in Crime Watch and Code Enforcement and I never saw such a gross neglect service as AT&T!!!

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Complaint author: Larry Roberts

Offender: AT&T

Country: USA
State: Texas
City: Arlington

Category: TV & Radio

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