Complaint information
  • Author: Sanctus
  • Date: 08.7.2012
  • 0
 (Votes #: 0)

Direct TV - Complaints / Reviews / Scam Reports
Misrepresentation and rudeness of customer service people.

This is a Complaint / Review about Direct TV.

I had problems with my signal, at the request of the service technician I was advised to manually adjust my satellite dish to get an improved signal. This I did following their instructions and lost my signal completely. I called the service technician back and was told that it would cost me $50 to have a technician to come out and realign my dish - in 2 days to 2 weeks. This is unacceptable as I followed the direction of the person who answered the initial call. I called the corporate office and got the same run around. After being a loyal customer for many years - I find that all direct Tv is interested in is how much more money can they squeeze from the consumer. They say one thing in their ads and corporate statements but choose not to honor these standards for the consumer. The corporate office number is (310) 964 - 5000, but don't expect any changes to occur, needless, to say I am dumping direct Tv and hope many more do so - get them where it hurts - the wallet...

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Complaint author: Sanctus

Offender: Direct TV

Country: USA
State: California

Category: TV & Radio

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