Complaint information
  • Author: pgzapf
  • Date: 01.22.2014
  • 0
 (Votes #: 0)
01.22.2014

DIRECTV - Complaints / Reviews / Scam Reports
direct tv automated system unable to talk to rep re billing - direct tv

This is a Complaint / Review about DIRECTV.


we have had service over a year. I signed up at Walmart and the rep went over the package and I picked a package less than 70 monthly. Every month it seems our bill is way over that amount. After further looking I realize they do not explain the separate monthly charges at purchase re extra receiver. Okay we accepted that our bill was going to be at least 30 more than planned. A month ago after realizing over and over they are saying we are way past due and I am paying 158 monthly I realized they have us getting a NFL package which it seems may be paid in payments I am not sure. I had talked to someone a month ago she said she could not help me with that but gave me two different numbers to call back. I tried for almost two hours yesterday just to talk to someone and it would not let me some of the numbers said only for purchasing. It was defaulting to the pay option because it says I am past due, would not let me explain. If I am wrong about something that is fine but I am very upset right now because I do not even have the best pkg and they charge me too much over and over. Its only two of us here and we did not order the NFL package yet cannot even file a complaint because the page on here goes to a list of commonly asked questions. If they can take our money they should do better than have 5-6 numbers out of service and have their reps give you wrong numbers. I will definitely explore other options at some point for service


Thank You for reading of this Complaint / Review. For viewing of other complaints, reviews or scam reports about DIRECTV, press here.
Complaint author: pgzapf

Offender: DIRECTV

Country: USA
State: All USA

Category: TV & Radio

Dear visitor, you have entered to site as unregistered user.
We recommend you to Register or Login to website under your name.

Information
Members of Guest cannot leave comments.

USACONSUMERCOMPLAINTS.COM - United States Consumer Complaints, Reviews, Reports, Feedbacks and Claims. Board of Shame. Black list.

Every consumer of goods and services can leave on the site USACONSUMERCOMPLAINTS.COM a complaint, review, report, a claim or negative feedback on the person, firm, company, shop, service or web-based project, whose actions left this consumer dissatisfied.

^