Complaint information
  • Author: Jessica24
  • Date: 12.28.2013
  • 0
 (Votes #: 0)

Hughesnet - Complaints / Reviews / Scam Reports
HughesNet tricked us into signing up! - Internet rne

This is a Complaint / Review about Hughesnet.

I am so upset with HughesNet , their terrible internet service and terrible customer service. We signed up for HughesNet late October. Initially we were told it was very easy to give them a try. Sign up, we install for free, give you a 30 day trial period, and if we weren't satisfied, full re-imbursent would be given. Uninstalling , no problem.

We called to cancel the service is November and we were asked to give them 30 more days, they would extended trail period and give us a higher speed. (our service went out multiple times a day. Every time we had to reboot modem and router ) If we still weren't satisfied, again they said they would reimburse and uninstall.
Today I called to cancel and was told I wouldn't be reimbursed. And to make matters worse, they expect me to climb on the roof of my two story condo to get some piece to return or else it's $100!!!!! Absolutely RIDICULOUS!!! If I had know it would be An arm and a leg to cancel I would have never signed up.

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Complaint author: Jessica24

Offender: Hughesnet

Country: USA
State: All USA

Category: TV & Radio

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