Complaint information
  • Author: Rubles
  • Date: 11.28.2013
  • 0
 (Votes #: 0)
11.28.2013

Time Warner Cable - Complaints / Reviews / Scam Reports
email

This is a Complaint / Review about Time Warner Cable.


I tried to contact TWC several times through you website, I downloaded the Java etc. and still my message did not go through due to some "error.." How disgraceful that your own website frustrates your customers.
My problem:

MyTWC email accounts are constantly off line. I have called numerous times to get this fixed and the answers I get is "there might be an outage” or it’s your computer or I am transferred to another customer service person to start all over again. This happens because TWC customer service reps are so poorly trained they can't solve a simple problem much less a complicated one, that is why they move you on to another rep without telling you.
This has been going on for a year. If my email can't get fixed I will change carriers which I don’t think means much to TWC considering the way the company treats it's customers.

All I need to know at this point is can you fix it the email from going offline?

If so great if not I will move on to another carrier that might have better service in my area or at least take my problem seriously.

Please advise

Account ending in 0497 - 10025


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Complaint author: Rubles

Offender: Time Warner Cable

Country: USA
State: All USA

Category: TV & Radio

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