Complaint information
  • Author: onthebeach2011
  • Date: 09.28.2013
  • 0
 (Votes #: 0)
09.28.2013

Time Warner - Complaints / Reviews / Scam Reports
Time Warner Cable/Internet lost my payment. - Time Warner Internet

This is a Complaint / Review about Time Warner.


A payment was sent on 8/1/2013 to Time Warner using First Federals bill payment service. Received a past due notice in September stating that they have not received my August payment. After calling customer service about 8 times I was told to take a copy of my bank statement to the local payment office to prove that the payment was sent. I did that. Received a call about a week later from Time Warner that they can't find my payment and I was told to call my bank and have them provide me with Pipe Line Transmittal form proving that the payment was sent then take this form to the payment center. I called my bank and they never heard of such a form. I finally convinced the bank to work Time Warner to get this straightened out. As of 10/3/2013 the problem has not been resolved.


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Complaint author: onthebeach2011

Offender: Time Warner

Country: USA
State: All USA

Category: TV & Radio

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