Complaint information
  • Author: Cheryl
  • Date: 09.18.2008
  • 0
 (Votes #: 0)
09.18.2008

Direct TV
Billing

This is a Complaint / Review about Direct TV.


I recently discontinued my services with Direct TV. Before doing so, I called Direct TV and asked them what date were services paid through, since I had just sent them a check. The person on the phone gave me the date. I waited until about 3 days before this date to discontinue my services and then I learned that I had to pay for that partial month. They said that they would send me a bill for the final bill.

Okay, I received the bill 9/13/08 and it said that it was due upon receipt. Since this was a Saturday, and there is no mail on Sunday, I wrote a check put it in the mail on that Monday morning.

On Thursday 9/18/08, I received another bill for that amount plus a $5.00 late charge and tax. I called Direct TV and spoke with a person which got me NO where, therefore, I asked to speak to a supervisor. I got a "supervisor" who was no help. All she would tell me that I was billed on the 13th. Okay I was billed on the 13th, but how I get it to her any faster than I did. She said they received my payment on the 17th. I even asked to speak someone above the "supervisor" and I was put on hold but somehow got cut off... hmmmmm Makes you wonder?

How can a company charge you a late charge and there was no possible way of me getting it to them any faster? I have no online bank service, so I could not send it them electronically.

What is the world coming to when you try to do things right? I sent them the final payment and I still get sorry treatment like this!!! Is there anyway to stop this company from railroading their customers? I could go on and on and on about Direct TV. That is just one of the many reasons that I discontinued their services anyway.

Is there any help out here? I know that it is only $5.00 plus tax, but just how many of these $5.00 late fees have this company received from other customers in the past and will in the future?


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Complaint author: Cheryl

Offender: Direct TV

Country: USA
State: Tennessee
City: Halls

Category: TV & Radio

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