Complaint information
  • Author: modman1957
  • Date: 07.1.2012
  • 0
 (Votes #: 0)
07.1.2012 - Complaints / Reviews / Scam Reports
Expedia Unpublished Rate Buyer Beware!!

This is a Complaint / Review about

Expedia Unpublished Rate Buyer Beware!!

Today (01/30/2012) I booked an night in Savannah Ga in the Historic District for a Four Star Hotel. Once it was booked I am notified that the hotel will be The Westin Savannah Harbor Resort & Spa which by any stretch of the imagination is not located in the historic district, it is located across the river .8 of a mile by water. I immediately called Expedia, I was told that since it was a unpublished rate hotel basiclly tough Shit!! I asked to speak with a supervisor and was offered a future $50 credit.

I called my bank to reverse charges and was told that a claim would have to be filed and it could take upto 90 days for it to be settled.

I accepted the $50 credit and once I have used it I will never use Expedia again.
My experience in the past 10 years with Expedia has been good, but the customer service seems to have been outsourced.

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Complaint author: modman1957


Country: USA
State: All USA

Category: Traveling & Tourism

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