Complaint information
  • Author: koteles
  • Date: 11.13.2012
  • 0
 (Votes #: 0)
11.13.2012

Chartis AIG Travel insurance - Complaints / Reviews / Scam Reports
non-payment of claim

This is a Complaint / Review about Chartis AIG Travel insurance.


I and my group of 34 students purchased Chartis travel insurance. Upon our trip home from Italy, we were delayed in the airport for 13 hours. During that time, I had to make a lot of phone calls, and was charged roaming in addition. When I returned, I submitted my phone bill with $84 worth of calls that were made on that day, and requested reimbursement, as these charges were the result of travel delay and as such are covered. Now mind you, this company had collected over $5, 000 from us and this was the only claim made.

First they pretended they thought I was asking for an airline ticket reimbursement, and asked for different documentation. I resent my phone bill. They then said that they were only a secondary insurance, and that I should ask the airlines for reimbursement. I then contacted my travel company and asked if this was true. They said it was NOT!. They contacted Chartis and made it clear that I should be reimbursed, and the company refused. Then I told my travel company that I would never take my students on trips with them again if they continued to do business with these crooks, and they dropped Chartis and switched to Travelex.

This is the only time I have ever had a travel claim in all the trips I've taken over two decades with students, and I think I'm in the wrong business! This company made $5, 000 in 10 days doing absolutely NOTHING!


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Complaint author: koteles

Offender: Chartis AIG Travel insurance

Country: USA
State: Indiana

Category: Traveling & Tourism

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