Complaint information
  • Author: Margaret Simmons
  • Date: 09.21.2012
  • 0
 (Votes #: 0)

Best Western Horn Lake, MS - Complaints / Reviews / Scam Reports
Treatment of guest

This is a Complaint / Review about Best Western Horn Lake, MS.

I've stayed with best western many times before and I have never been treated like this by anyone, anywhere. I arrived and my reservation was changed with the wrong date, we got this issue settled but then I asked a employee something and the attitude by her was awful. This is a representation of your company and if she is allowed to do this to a guest then what would your management be like. I asked about something i saw in the brochure on gift bags and she simply told me that if that was what i was looking for then i had to go somewhere else cause they don't do that here. Then my kids were in the lobby and she put them out and told them to go to the room they couldn't be down here. When I asked what was the problem since they were 15yrs old and 17yrs old, she told me that no kids are allowed in lobby with out the parents. When I explained that they were waiting on me sitting in the lounge area, she told me that didn't matter to take their loud ass up to the room. I then replied no one was to be talked to like that and wanted to speak to her supervisor or owner she told me her name was Carletta and she was the one I wanted to speak to. When she raised her hand I replied that I would call the police she told me to go ahead cause me and her could handle this. I don't know when you allowed animals working for you but I will not be back ever to your hotel and refund my money to me. The front desk clerk told me a manager would have to be called and she told me that it would be tomorrow before this issue would be resolved. I waited at another hotel and as of this date I cant get Sheneika to answer the phone, return my emails or the owner Nel Patel to respond. If this is what your company does and handle things then I see why you have so many complaints. Best Western use to stand for something but your hotel is the lowest in the industry and I wouldn't recommend it to my dog sitter.

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Complaint author: Margaret Simmons

Offender: Best Western Horn Lake, MS

Country: USA
State: Mississippi
City: Hornlake

Category: Traveling & Tourism

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