Complaint information
  • Author: Angry Guest!
  • Date: 11.15.2011
  • 0
 (Votes #: 0)

Super 8 Motel - Complaints / Reviews / Scam Reports
Charging us for rooms we didn't use

This is a Complaint / Review about Super 8 Motel.

I was getting married and wanted to reserve a few hotel rooms for family flying in from out of town. We weren't sure how many were coming so we just reserved a block of rooms. The lady at the desk asked for my credit card, which made me nervous at first but I asked her if my card would be charged under any condition if the reservations weren't actually used. She said no, they just need it in case people do show up and stay but don't pay. I was very clear that I wanted to just hold them and not book them, and I even asked if no one decided to come did I need to call back and cancel and she said no. A month after my wedding, I received 6 charges on my credit card bill for unpaid hotel rooms. My husband went into the Super 8 to talk things through. He ended up talking to the manager and the manager then proceeds to tell my husband that we booked the rooms and even though no one showed up we still had to pay. My husband said we didn't book the rooms we just held them. The manager then replied that they wouldn't have taken a credit card to just reserve rooms, even though that's what happened! This went back and forth for a while, and the manager kept saying that he could show my husband when we called to book, but we never called! We physically went in to ask to hold rooms, and that's it. Finally the manager did give us our money back, only after telling us that because of us he would lose $300 that weekend, like it's OUR fault! He was completely rude and basically calling us liars; we will never be going back there nor recommending this place to anyone. They almost ripped us off of $300.

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Complaint author: Angry Guest!

Offender: Super 8 Motel

Country: USA
State: Ohio
City: Mason

Category: Traveling & Tourism

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