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Susanne Gaumann
Claire and George

This is a Complaint / Review about Susanne Gaumann.

This company was advertised on my as providing travel packages for persons with disabilities. They forced us to pay in advance 7,300 CHF. Then the border closed due to COVID 19. I found out they did not provide cancellation policy, have no insurance if they go bankrupt, they are not registered as a travel company, & they belong to a travel association. This should have been included in the contract per 1993 law on travel packages (train & hotel). They are refusing to give my money back. They said I didn’t cancel. I couldn’t get in the country as a US citizen. Ms. Gaumann did cancel at least one hotel. They now refuse to respond to my emails.
I have emailed, tweeted, & called my don’t respond. It’s the Swiss tourist board & they promoted this company. I picked the itinerary & all but one hotel. They are not out any money. I have no proof they even made train reservations. The trains were canceled. They want to keep our money til next year. This is a sleazy company. The President is a law professor who told me my trip wasn’t canceled. He didn’t say how I could enter the country. I want my money!

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Complaint author: gloriamg25

Offender: Susanne Gaumann

Country: Switzerland
State: All USA
City: Bern
Address: Hotelspitex Falkenplatz 9
ZIP code: 3012
Phone: 41313015565

Category: Traveling & Tourism

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