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Orbitz is awful

This is a Complaint / Review about Orbitz.

An international flight I booked with Orbitz was cancelled, my husband and I were left high and dry. Orbitz sent us an email confirming the cancellation of our flight. I can't get a refund because Orbitz International can't confirm the cancellation of this flight. I was on hold for 20 minutes and then transferred to Orbitz International. I was on hold 1 hour and 15 minutes and then told they can't confirm the flight's cancellation and to try again tomorrow. Even when I get through it will take 45 days to see my refund. How does this company stay in business? Expedia I'm sorry I will never stray again.

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Complaint author: BHender5

Offender: Orbitz

Country: USA
State: All USA

Category: Traveling & Tourism

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08.4.14, 03:22 PM

Information of comment
  • Group: Users
  • Registration: 01.30.2014
  • Complaints: 0
  • Comments: 2

My name is Lynn, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at and enter my name in the subject line, so that I can investigate further.

Thank you for your patience, and I look forward to hearing back from you.


Orbitz Customer Relations

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