Complaint information
  • 0
 (Votes #: 0)
08.3.2014

Orbitz
Orbitz is awful

This is a Complaint / Review about Orbitz.


An international flight I booked with Orbitz was cancelled, my husband and I were left high and dry. Orbitz sent us an email confirming the cancellation of our flight. I can't get a refund because Orbitz International can't confirm the cancellation of this flight. I was on hold for 20 minutes and then transferred to Orbitz International. I was on hold 1 hour and 15 minutes and then told they can't confirm the flight's cancellation and to try again tomorrow. Even when I get through it will take 45 days to see my refund. How does this company stay in business? Expedia I'm sorry I will never stray again.

Who's Sorry Now?


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Complaint author: BHender5

Offender: Orbitz

Country: USA
State: All USA

Category: Traveling & Tourism

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Orbitz

08.4.14, 03:22 PM

Information of comment
  • Group: Users
  • Registration: 01.30.2014
  • Complaints: 0
  • Comments: 2
Hi,

My name is Lynn, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at socialnetwork@orbitz.com and enter my name in the subject line, so that I can investigate further.

Thank you for your patience, and I look forward to hearing back from you.

Sincerely,

Lynn
Orbitz Customer Relations

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