Complaint information
  • Author: quaise
  • Date: 01.29.2014
  • 0
 (Votes #: 0)
01.29.2014

Orbitz.com - Complaints / Reviews / Scam Reports
Orbitz refusing to honor cancellation credit - claiming it was used

This is a Complaint / Review about Orbitz.com.


In December we booked a flight. We had to change travel days. Called Orbitz. Rep told us that the best way was to cancel and buy a new ticket because the credit could not be processed immediately. Rep cancelled old ticket. Had me purchase a new ticket using my credit card. Credit card charged for new ticket.

Called Orbitz 2 months later to book using the credit. Now they are saying that the credit was used that same evening because the cost of the new flight was twice as much. This was never communicated. Asked them to produce recordings to show what was said in the conversation. No response to that.

I have traveled many times with Orbitz in the past. My family has done so as well. I book many flights during year. Will now officially stop using Orbitz and would advise others not to do so as well since Orbitz engages in very shady practices when it comes to using flight credit.


Thank You for reading of this Complaint / Review. For viewing of other complaints, reviews or scam reports about Orbitz.com, press here.
Complaint author: quaise

Offender: Orbitz.com

Country: USA
State: All USA

Category: Traveling & Tourism

Dear visitor, you have entered to site as unregistered user.
We recommend you to Register or Login to website under your name.

Information
Members of Guest cannot leave comments.

USACONSUMERCOMPLAINTS.COM - United States Consumer Complaints, Reviews, Reports, Feedbacks and Claims. Board of Shame. Black list.

Every consumer of goods and services can leave on the site USACONSUMERCOMPLAINTS.COM a complaint, review, report, a claim or negative feedback on the person, firm, company, shop, service or web-based project, whose actions left this consumer dissatisfied.

^