Complaint information
  • Author: stefan1
  • Date: 01.19.2014
  • 0
 (Votes #: 0)
01.19.2014

Orbitz.com - Complaints / Reviews / Scam Reports
Incorrect Return Flight Booked

This is a Complaint / Review about Orbitz.com.


I booked a round trip flight from Detroit to Ft. Lauderdale last week for my wife and myself against Orbitz record locator PBORB9533931024.

Orbitz booked an incorrect return flight time: The flight details follow:
Departure date - March 21st - 7:25 am ..Booked OK on flight 1604.
Return date - March 23rd - requested return time - 5:40 pm from Ft. Lauderdale ,,, Booked incorrectly at 8:15 am - Flight 1904
I only noticed this after receiving a notice that the return flight was changed from 8:15 am to 8:00 am

I called Orbitz and asked if my return flight could be changed to 8:10 pm since the 5:40 pm departure was no longer showing as available.. The response was that I had to pay a $200 per ticket penalty.

I would have never booked or agreed to 8:15 am return flight .. I am not certain how this could have happened since I have plans for that day in Ft. Lauderdale.

My request is to get rebooked for the later 8:10 pm March 23rd flight without having to pay the $200 per ticket penalty fee.

Your assistance would be appreciated.


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Complaint author: stefan1

Offender: Orbitz.com

Country: USA
State: All USA

Category: Traveling & Tourism

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