Complaint information
  • Author: KatBu
  • Date: 01.14.2014
  • 0
 (Votes #: 0)
01.14.2014

Orbitz.com - Complaints / Reviews / Scam Reports
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This is a Complaint / Review about Orbitz.com.


Booked a flight from LA to DC 3 months in advance - purposely choosing the red-eye flight to maximize time spent with my recently engaged friend in LA., Apparently a few days after I booked, the airline cancelled the flight and re-booked me on another one - 8 hours earlier (basically eliminating an entire day of my vacation). Orbitz NEVER NOTIFIED me of the changed flight. I only learned about it when I went to check in the night before the flight and noticed the new time. If I hadn't tried to check in early, I would have missed my flight.
And then when I called them, they had the audacity to argue that they DID send a notification, and alternatively that it was my responsibility to continuously check the Orbitz site to see if my flight had been made. Refused to offer any compensation other than a $50 dollar voucher - as if that makes up for an entire lost day.

Can't trust them, won't be booking with them again!


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Complaint author: KatBu

Offender: Orbitz.com

Country: USA
State: All USA

Category: Traveling & Tourism

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