Complaint information
  • Author: tolewis
  • Date: 01.9.2014
  • 0
 (Votes #: 0)
01.9.2014 - Complaints / Reviews / Scam Reports
False Advertising

This is a Complaint / Review about

I put Embassy Suite in the Bing Search Engine and it did come up, with photos, and room availability. I selected the room only to find out that it was under a third party...roomstay. I was not aware of this at the time of booking and was not given a refund or any real assistance. The operator just summed it up as non-refundable booking an refuse to address the real issue-false advertising or misleading advertising. I asked the operator what would be done with the information, he said. "Nothing. I'm just going to type it in my notes that you made a complaint and move on to the next call." I couldn't believe it.Roomstay is a rip-off and is not interested in customer service nor customer satisfaction. What can I do and how can I get a speedy refund?

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Complaint author: tolewis


Country: USA
State: All USA

Category: Traveling & Tourism

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